December 2020 - current
THE SOMETHING GUY - FOUNDER AND CONTENT CREATOR
Online lifestyle blog created by myself. Showcasing various topics and creating educational opportunities and boredom relief at the same time for those who like to read exciting topics. Visit www.thesomethingguy.co.za to see more of my blog platform.
June 2011 - Current
AB INBEV / SOUTH AFRICAN BREWERIES- CUSTOMER SERVICE SPECIALIST
From sales to digital to customer service. I have a wide experience in the above-mentioned platforms in the FMCG industry.
Duties / Responsibilities have included:
Receiving of Inbound calls / executing outbound calls
Asset management (Fridges + Draught)
Customer queries and complaints first point of resolution
Investigation and reconciliation
Data capturing and survey compiling
Conflict resolution on the first point of contact
Conflict management and resolution
Education and assistance with the Digital platform for both internal and external
customers and staff
Taking care of ICU customers
General sales and administration
Promoting of new brands and Tech
Dealing directly with sales representatives / Customers
Customer queries and complaints first point of resolution
Creating of call list and managing feedback
Creating and communicating daily reports between depot and call centre
Dealing directly with sales representatives / Customers
Coordinating and delegating of tasks
SAP CRM / Netweaver / IEX
Overseeing of Multimedia channels such as Email, SMS etc
Miscellaneous
CXC Facilitator / Trainer - Assisting in training new staff members
Started and implemented the transition of the asset management system from
the previous vendor to internal staff
Assisted first hand in starting of first African sales team at the Customer
interaction centre South Africa on behalf of SABMILLER Namibia
Fully CAP assessed within the SAB structure
HIV Peer educator / Wellness champion
First Aid Responder
September 2010 - June 2011
ABSA REWARDS SALES CONSULTANT
Duties / Responsibilities included:
Making outbound calls
Data Capturing
Customer Services
Resolution on the first point of contact
Conflict Management
August 2010 - September 2010
UDM OF THE PLATINUM LIFE GROUP - CALL CENTRE AGENT
Duties / Responsibilities included:
Making outbound calls
Policy Sales
Data Capturing
Customer Services
Telephone Communication Skills
January 2009 - January 2010
BELFAST TOTAL AND LA BOUTIQUE - ASSISTANT MANAGER
Duties / Responsibilities included:
General administration tasks
General managerial duties
Handling large amounts of money
Cash ups and balancing of cashiers
Customer Relations
Training of new and existing staff
Invoicing fuel accounts
Account Management
Ordering and receiving of fuel
A representative for: BTL at meetings for Total (PTY) Ltd.
November 2008 - January 2009
BELFAST GOLF CLUB - GENERAL ASSISTANT
Duties / Responsibilities included:
Cashier
General Assistant
Stock controller
Events assistant
February 2008 - September 2008
CALTEX - CUSTOMER SATISFACTION OFFICER (SUPERVISOR)
Duties / Responsibilities included:
Fuel and Mini Market Cashier
Use of Odyssey POS System
Money Management
Balancing of Cashiers
Customer Relations
Stock Control
Training Officer
November 2005 - November 2007
ALSUMIC TROUT AND TACKLE - FLOOR MANAGER (AFTER SCHOOL POSITION)
Duties / Responsibilities included:
Manager
Cashier
Ordering and Receiving stock
Banking
Customer Resolution
Administration